We use cookies to give you the best possible experience of our website. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. See our cookie policy for more information on cookies and how to manage them.

Not in the United Kingdom? Click here

Consumer

Not a Consumer? Click here


  • Contact us

    If you are not sure who you need to speak to, start with our Customer Services team. They will be able to deal with your enquiry or direct you to the appropriate person.

    You can reach us via email, telephone or mail. 


    Customer Services: 

    0800 953 0197* Calls are free from landlines and mobiles within the UK.

    Customer Services (International):                                     

    +44 1268 448666*

    *Monday - Friday 9.00am - 5.30pm; calls may be recorded. 

    Alternatively you can write to us at:

    Architas Multi-Manager Limited
    PO Box 10939
    Chelmsford
    CM99 2XU

    For all press enquiries, please contact PR Manager Tony Cox on:

    07824 371 319 or by email: Tony.cox@architas.com

    (Email communication is not encrypted or secure and could be intercepted and read. Please do not include any personal or confidential information in any reply).

  •  
     
  • How do I make a complaint?

    If you would like to make a complaint, please write to our Customer Services Manager at:

    Architas Multi-Manager Limited
    PO Box 10939
    Chelmsford
    CM99 2XU

    If you would like to make a complaint to Architas by telephone, please call:

    Customer Services: 

    0800 953 0197* Calls are free from landlines and mobiles within the UK.

    Customer Services (International):                         

    +44 1268 448666*

    *Monday - Friday 9.00am - 5.30pm; calls may be recorded.

    Details of our complaints process are available on request. If we are unable to resolve an issue to your satisfaction, you will, in most circumstances, have the right to refer your complaint to the Financial Ombudsman Service at the following address:

    Financial Ombudsman
    London
    E14 9SR

    Telephone: 0800 023 4567 or 0300 123 9123 (call rates may vary) 
    or Email: complaint.info@financialombudsman.org.uk

    Website: www.financial-ombudsman.org.uk

    Making a complaint will not prejudice your right to take legal proceedings.