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  • This privacy statement is supplemental to our website terms and conditions.

    This privacy statement is supplemental to our website terms and conditions.

    This website is provided by Architas Multi-Manager Limited (trading as Architas) a company registered in England (Company No. 06458717) and limited by shares. Architas Multi-Manager Limited is authorised and regulated by the Financial Conduct Authority. Architas Multi-Manager Limited is registered as a data controller in accordance with the Data Protection Act 1998 with registration no. Z1373583.

    You can contact Architas at: Architas Multi-Manager Limited, PO Box 10939, Chelmsford, CM99 2XU.  Telephone number: 0800 953 0197 (Monday - Friday 9.00am - 5.30pm). Telephone calls may be recorded. Calls are free from landlines and mobiles within the UK.

    This website may also contain hypertext links to websites operated by other third parties. The responsibility for those websites belongs to the third parties who are identified as operating those websites. Separate terms and conditions and privacy notices will also apply to those websites.

    The information below describes how Architas uses personal information that it collects from your use of this website.

    Any personal information you supply to Architas via this website (and by other means) will be treated in accordance with the UK Data Protection Act 1998 and other applicable legislation intended to protect your personal information and privacy. This website has links to websites of other companies within the AXA Group. Each AXA Group company's website will contain similar details to those set out below, but which may be more specific to their business, and Architas recommends that you check these if you visit their websites.

    What information does Architas collect, and how?

    The personal information Architas collects through this website may include details such as your name, email address, postal address, telephone number and date of birth and bank/credit card details.

    Personal information is collected by Architas on this website:
    • via enquiry and registration forms; 
    • when you fill out a survey, or vote in a poll on this website;
    • through feedback forms and web analytics tags; and,
    • when you provide your details to Architas either online or offline.

    Architas may also use cookies to collect website usage information. For further information, please see the Cookies section below.

    Architas may also collect IP addresses via a web analytics package. This data is collected for statistical purposes (for example, in relation to browsing actions and patterns) and does not identify any individual.

    What will the information be used for?

    Architas would like to send you information about its products and services, including other services described in this website. We would also like to send you information about products and services from other companies in the AXA Group and other carefully selected companies. You will be provided with the opportunity to prevent use of your personal information for marketing purposes at the time you give us your personal information. You may change your mind at any time by contacting us using the contact details for Architas set out above.

    Architas may also use the information it collects for analytical purposes, and to assist it in improving its processes, products and services.

    Architas will also use information collected to safe-guard against fraud and money laundering. Architas is required to report details of some suspicious activities to the National Crime Agency (NCA).

    Any personal information you supply to Architas via this website will be treated in accordance with the UK Data Protection Act 1998 (including any further amendments) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. If you provide personal information via this website, you will be told what the information you provide will be used for before the information is submitted to Architas.

    Architas may also use other companies (including other AXA Group companies) to help it provide services to you and to store your information. All AXA Group companies will treat your information in accordance with the UK Data Protection Act 1998 and other privacy regulations and codes of practice where relevant. Other companies that assist us to process your information will do so whilst working under contract to us and only as directed by us.

    Your legal rights

    Architas is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications (EC Directive) Regulations 2003 provide to individuals. Amongst these are: 

    1. the right to object to your personal information being used for direct marketing. Architas will give you the ability to object to this at the time your information is collected. You may change your mind at any time.

    2. the right to request a copy of the personal information Architas holds about you. To do this, please write to Architas enclosing a cheque for £10 payable to Architas Multi-Manager Limited, at the following address:

    Architas Data Protection
    5 Old Broad Street
    EC2N 1AD


    Use of cookies on our website 

    Cookies are small files that websites place on the device you're using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you've made or preferences you've set during your visit.

    The cookies we use on this website:

    Strictly necessary cookies

    These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work.

    Performance cookies

    These cookies help us to monitor and improve how our website works.

    Functionality cookies

    These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your user name, language or region. They also let us monitor how our website is performing so we can keep on improving it.

    Cookies cannot be used by themselves to identify you.

    To find out more about the cookies we use please see our Cookie Policy.

    Errors and Omissions

    If you believe that there may be an error in any of the information that you have submitted via this website, please email: customer@architas-mm.com, and Architas will review and correct any inaccurate information in your records as soon as possible.

    Third Party links 

    This website may contain links to other websites which are outside Architas' control and are not covered by this Privacy Statement. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from Architas'.

    Children's personal information

    Architas does not intentionally collect any information via this website from children under 16 years of age, and unless the information was collected in connection with a policy claim, shall delete the details of such users when a parent or guardian notifies Architas that any details have been obtained from their child. 


    If you have a complaint, please use the following address: 

    Architas Complaints 
    PO Box 10939
    CM99 2XU

    Additional information

    Architas will amend this Privacy Statement from time to time and will post the revised statement on this website. For this reason Architas recommends you read the Privacy Statement on this website regularly.